🔐 Privacy Policy – TWDB Electrical

Last Updated: July 2025

At TWDB Electrical, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, phone calls, or advertising platforms such as Google and Meta (Facebook & Instagram). We are committed to handling your information transparently, securely, and in accordance with Australian privacy laws.

📄 1. Introduction

TWDB Electrical is a locally owned and operated electrical business servicing Melbourne and surrounding areas. We provide residential and commercial electrical services including emergency electrical work, switchboard upgrades, lighting and power installations, safety checks, and fault finding. In delivering our services, we may collect personal information from customers, leads, and website visitors. This policy outlines how that information is managed responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full name
• Email address
• Phone number
• Property address or suburb
• Preferred contact method

2.2 Service & Job Information

• Type of electrical service required
• Urgency or preferred service timeframe
• Notes, images, or details submitted through enquiry forms

2.3 Technical & Usage Data

• IP address
• Device type and browser information
• Pages visited on our website
• Referral source (e.g. Google Search, Google Ads, Facebook Ads)

2.4 Advertising & Lead Forms

When you submit an enquiry through online advertising platforms such as Facebook or Instagram lead forms, we collect the information you provide (including pre-filled details) to respond efficiently to your request.

🎯 3. How We Use Your Information

• Respond to electrical enquiries and quote requests
• Schedule site visits, inspections, or emergency call-outs
• Provide service updates and follow-ups
• Improve our website, services, and customer experience
• Comply with Australian legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to provide the electrical services you request
• Legitimate Interest – to improve operations and customer communication
• Legal Obligation – for record-keeping and compliance with Australian law

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised TWDB Electrical staff involved in service delivery or quoting
• Trusted service providers (e.g. CRM systems, email tools, advertising platforms)
• Website analytics and hosting providers acting on our behalf

We do not disclose personal data to unrelated third parties for external marketing purposes.

🛡️ 6. Data Security

• Secure, encrypted website connections (HTTPS)
• SSL-protected enquiry forms
• Password-protected internal systems
• Restricted access to authorised personnel only

In the event of a data breach, affected individuals and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data where legally permitted
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and advertising pixels to:

• Understand website usage and visitor behaviour
• Improve website performance and user experience
• Measure and optimise advertising effectiveness

You can manage or disable cookies through your browser settings at any time.

🔗 9. Third-Party Platforms

When interacting with TWDB Electrical through third-party platforms, we encourage you to review their respective privacy policies, including those of Google and Meta.

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with the updated date noted above.

📬 11. Contact Us

For privacy-related enquiries or requests, please contact:

TWDB Electrical
📧 Email: twdbelectrical@gmail.com
📞 Phone: 0430 321 033